SOLUTIONS

There’s so

much to Discover

DISCOVER

Discover is our data visualisation and analytics tool, designed to help you see the bigger picture and put control back into your hands. By using Discover to view data and customer feedback side by side you can explore trends and create bespoke reports to surface the insights that matter most to your business.

What’s trending

Discover allows you to look further than the numbers… let’s get really geeky with it. By combining multiple data sets, you can explore associations across a number of variables – allowing you to understand the cause and effect relationships that influence your customer’s experience.

By identifying emerging trends and correlations you can get the full behind-the-scenes picture.

What’s trending

Discover allows you to look further than the numbers…let’s get really geeky with it. By combining multiple data sets, you can explore associations across a number of variables – allowing you to understand the cause and effect relationships that influence your customer’s experience. By identifying emerging trends and correlations you can get the full behind-the-scenes picture.

Put customers at your heart

There’s nothing more powerful than the authentic words of your customers. By using this, and true emotion, as the basis to drive data based decisions, you can be sure that you’re giving your customers what they need and ensuring that they are always at the heart of what you do.

In turn, you’ll create loyal customers and true Raving advocates.

Put customers at your heart

There’s nothing more powerful than the authentic words of your customers. By using this, and true emotion, as the basis to drive data based decisions, you can be sure that you’re giving your customers what they need and ensuring that they are always at the heart of what you do.

In turn, you’ll create loyal customers and true Raving advocates.

Drive the right action

When data is king, it’s important to translate your customer sentiment into quantifiable results. You want to know that the decisions and choices you make are all justified by your customer feedback.

Therefore, don’t simply rely on intuition to drive changes – prove their importance and drive the right action both for your business and your customers.

Drive the right action

When data is king, it’s important to translate your customer sentiment into quantifiable results. You want to know that the decisions and choices you make are all justified by your customer feedback.

Therefore, don’t simply rely on intuition to drive changes – prove their importance and drive the right action both for your business and your customers.

Self serve in style

Surface the insights that matter most using the self serve capabilities of our Discover Module. This will allow you to interrogate your customer feedback data your way, and drive insight into the areas that matter most within your business, at any given time.

The beauty of self serve is that the power is truly in your hands, so this is the opportunity to hold the microphone up to your customers to drive real change.

Self serve in style

Surface the insights that matter most using the self serve capabilities of our Discover Module. This will allow you to interrogate your customer feedback data your way, and drive insight into the areas that matter most within your business, at any given time.

The beauty of self serve is that the power is truly in your hands, so this is the opportunity to hold the microphone up to your customers to drive real change.

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What’s in it for you…?

Make customer-centric decisions

There’s nothing more powerful than the actual words of your customers. By using this as the basis to drive data based decisions, you can be sure to give your customers what they need – creating loyal customers and advocates of your business.

Identify emerging trends and correlations

By combining multiple data sets, you can explore associations across a number of variables – allowing you to understand the cause and effect relationships that influence your customer’s experience.

Surface the insights that matter most

The self serve capabilities of our Discover module allow you to interrogate your customer feedback data your way, and drive insight into the areas that matter most within your business, at any given time.

Respond immediately to business change

Because our Discover module equips you with all the tools you need to quickly generate insight, you can measure the impact of any business changes as and when they happen.

Drive the right action

When data is king, it’s important to translate your customers sentiment into quantifiable results. Don’t just rely on intuition to drive changes – prove their importance and make them happen.

Invest wisely

Prioritise improvements that’ll have the greatest impact on your customers satisfaction and deliver the greatest return on investment.

WHAT OUR CUSTOMERS THINK

''With the Rant & Rave Platform we’ve been able to take our CX to new heights. Our Customer Success Manager, Beth, and the wider team have helped us to challenge our thinking and understand exactly how we can turn customer feedback into action."

Krystal Buckland | CX Transformation Manager | Affinity Water

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eBook: CX Daredevil's Ultimate Guide to Customer Engagement  It's time to be bold and shake up your CX. You need to listen, adapt and take  action for your customers. If you don't, you just might end up falling from the  tight rope. Get your copy now!
eBook: CX Daredevil's Ultimate Guide to Customer Engagement  It's time to be bold and shake up your CX. You need to listen, adapt and take  action for your customers. If you don't, you just might end up falling from the  tight rope. Get your copy now!

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