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Infographic: Agent Behaviours That Make or Break CX


In our latest piece of research we’ve identifying the top 5 behaviours that your frontline agents, and virtual agents, need to turn lacklustre experiences into exceptional ones.

NEWS

M&S enhances customer experience through Rant & Rave partnership


Rant & Rave, the leader in real-time customer engagement technology today announces a partnership with Marks & Spencer (M&S) to enable an easier process of capturing feedback from customers.

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CX Essentials: Doing Continuous Improvement Feedback The Right Way


Continuous improvement feedback should be about starting a conversation with your customer. You don’t want to be that annoying guest in the kitchen at parties who doesn’t know when to stop…

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On-Demand Webinar: How To Future-Proof Your CX Strategy


Join Forrester’s Maxie Schmidt and HomeServe USA’s Sonia Boska as they discuss the main challenges within the CX industry…

NEWS

Rank Group partners with Rant & Rave to deliver enhanced customer engagement!


Rant & Rave today announces it has been appointed by Rank Group, a leading multi-channel gaming operator, to enhance its customer experience feedback programme…

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GDPR: The Good, The Bad, And The Ugly for CX


“In the twenty-first century our personal data is probably the most valuable resource most humans still have to offer, and we are giving it to the tech giants in exchange for email services and funny cat videos.”