WHY WE'RE DIFFERENT

Proactive About

Communication & Feedback

Discover how you can keep the conversation going with your customers below…

A little communication goes a long way

Guessing, chasing and waiting are all part of the old customer experience. There’s no place for them today, which is why we let you proactively reach out to your customers with information.

Then, after their experience, truly listen to their feedback and act on it. By being proactive with communication throughout the customer journey you can stay one step ahead and close the loop at scale.

Driving up CX, driving down costs, whilst setting and managing expectations.

A little communiation goes a long way

Guessing, chasing and waiting are all part of the old customer experience. There’s no place for them today, which is why we let you proactively reach out to your customers with information.

Then, after their experience, truly listen to their feedback and act on it. By being proactive with communication throughout the customer journey you can stay one step ahead and close the loop at scale.

Driving up CX, driving down costs, whilst setting and managing expectations.

Go beyond the honeymoon period

Customers don’t just need to be won at the point of purchase, but with every experience and interaction with your brand. Your customers, and prospective customers, want a seamless, personalised and consistent experience – across all journey touchpoints and all channels.

Keep all of your customers informed through the channel that suits them.

Beyond the honeymoon period

Customers don’t just need to be won at the point of purchase, but with every experience and interaction with your brand. Your customers, and prospective customers, want a seamless, personalised and consistent experience – across all journey touchpoints and all channels.

Keep all of your customers informed through the channel that suits them.

Need a little inspiration?

Consider using proactive communication to send out personalised marketing messages, confirmations of an order, appointment reminders, updates on the status of a delivery, voice broadcasts to your whole company from the CEO, or to thank customers for sharing their feedback (and letting them know what you’ve done with it!)

Learn more

Need a little inspiration?

Consider using proactive communication to send out personalised marketing messages, confirmations of an order, appointment reminders, updates on the status of a delivery, voice broadcasts to your whole company from the CEO, or to thank customers for sharing their feedback (and letting them know what you’ve done with it!)

Learn more

Engage your customers – before and after

CASE STUDY

"The benefits Rant & Rave has brought to us are twofold. Not only do our customers enjoy a reliable, convenient and efficient delivery experience, the proactive communication solution has also allowed us to introduce additional resilience, streamline our processes and enjoy significant cost savings as a result."

Steve Mills | Director of IT | DPD

Tell me more

At a glance…

Keep all of your customers informed at the touch of a button through the channel that suits them – whether they’re a text message enthusiast, prolific emailer or simply prefer to hear another voice at the end of the phone
Allow customers to continue the conversation in real-time with intelligent two-way messaging
Close the loop at scale by replying to your customers that have left feedback to let them know the changes you’ve made
Keep your employees in the loop too by using our voice broadcast technology to get the emotion across in your messages – whether it’s to celebrate and recognise key achievements, or tell them about what changes to expect
Use customer feedback to drive contextually relevant marketing and sales campaigns by sending them offers and discounts via text message or email
Improve your efficiency by having the entire process automated – keeping the pressure off your already busy frontline staff!

At a glance…

Keep all of your customers informed at the touch of a button through the channel that suits them – whether they’re a text message enthusiast, prolific emailer or simply prefer to hear another voice at the end of the phone
Allow customers to continue the conversation in real-time with intelligent two-way messaging
Close the loop at scale by replying to your customers that have left feedback to let them know the changes you’ve made
Keep your employees in the loop too by using our voice broadcast technology to get the emotion across in your messages – whether it’s to celebrate and recognise key achievements, or tell them about what changes to expect
Use customer feedback to drive contextually relevant marketing and sales campaigns by sending them offers and discounts via text message or email
Improve your efficiency by having the entire process automated – keeping the pressure off your already busy frontline staff!
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