PLATFORM

The Power’s

in the Process

Capturing feedback is just the beginning, allow our technology to show you a whole new world of insight.

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Our Sentiment Engine is the brains behind the operation, using Natural Language Processing to extract insights from verbatim instantly. Put simply, an insight is what customers are talking about alongside how they really feel about it.

Suddenly, feedback isn’t just made up of sentences, it’s suggestions, threats opinions and detailed experiences that you can truly act on.

Tell me more…

Our Sentiment Engine is the brains behind the operation, using Natural Language Processing to extract insights from verbatim instantly. Put simply, an insight is what customers are talking about alongside how they really feel about it.

Suddenly, feedback isn’t just made up of sentences, it’s suggestions, threats opinions and detailed experiences that you can truly act on.

More bang for your buck

Plus, the good news doesn’t end there… we don’t just score and categorise the overall piece of feedback, but instead we offer the opportunity to drill down into each topic within the customers’ experience.

In other words, our Sentiment Engine can give you a wealth of insights per piece of feedback. Well, we all love a freebie, don’t we?

More bang for your buck

Plus, the good news doesn’t end there… we don’t just score and categorise the overall piece of feedback, but instead we offer the opportunity to drill down into each topic within the customers’ experience.

In other words, our Sentiment Engine can give you a wealth of insights per piece of feedback. Well, we all love a freebie, don’t we?

On average we generate 2.4 insights per comment

Resulting in almost 40 million insights we’ve been able to share with our customers

Method in the madness

We ensure there’s always a clear structure by creating bespoke taxonomies, just for you. These taxonomies are made up of categories, sub-categories and even sub-sub-categories (you can’t say we don’t go the extra mile)!

We then continuously review them, to ensure we’re always singing from the same hymn sheet and turning unstructured verbatim into structured data.

Method in the madness

We ensure there’s always a clear structure by creating bespoke taxonomies, just for you. These taxonomies are made up of categories, sub-categories and even sub-sub-categories (you can’t say we don’t go the extra mile)!

We then continuously review them, to ensure we’re always singing from the same hymn sheet and turning unstructured verbatim into structured data.

Let’s talk numbers

Our Sentiment Engine allows customers to express themselves in their own words, rather than forcing them to rate on a sliding scale of scores.

Then again, we know that the birds eye view can be helpful, so the Sentiment Engine produces a sentiment score based on the customers’ words and phrases, enabling you to still get a comparative view of your entire customer base.

Let’s talk numbers

Our Sentiment Engine allows customers to express themselves in their own words, rather than forcing them to rate on a sliding scale of scores.

Then again, we know that the birds eye view can be helpful, so the Sentiment Engine produces a sentiment score based on the customers’ words and phrases, enabling you to still get a comparative view of your entire customer base.

Want to find out more?

Our Ravers are always on hand to help! Click the button below to leave us your details and we’ll get back to you as soon as possible.

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Emotion in action

CASE STUDY

"I love working with Rant & Rave, they’ve really brought a lot to our business and created a real step change in the way that we understand customer service."

Claire Wright | Head of Customer Insight | Flagship Homes

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PROCESS

 ENGAGE

 CAPTURE

PROCESS

PRESENT

ACT

See us in action

Take a look at how we can rock your world

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