PLATFORM

Capture Every

Experience

We want to hear exactly what’s happened, when it’s happened… straight from the horse’s mouth.

Capture the moment

When it comes to feedback that you can truly act on, the more accurate, the better. So we capture experiences as they happen. In fact, we can request feedback and receive responses within as little as four minutes.

So, open the floor to your customers and receive immediate insights, it’s win win.

Capture the moment

When it comes to feedback that you can truly act on, the more accurate, the better. So we capture experiences as they happen. In fact, we can request feedback and receive responses within as little as four minutes.

So, open the floor to your customers and receive immediate insights, it’s win win.

WEBFORM BUILDER

Syncing your feedback programme with your business

We know that brand experience plays an important role throughout your entire customer journey – and your feedback journey is no different. Our webforms live and breathe your look and feel, bringing customer feedback closer to your brand.

When things change in your business, you want your feedback programme to keep up – whether you need a logo change or want to ask additional questions – we’ve got you covered. With our self-serve capabilities, you can take control and make immediate changes to your webform.

WEBSITE INTERCEPT

With the continuing rise of digital, online experience has never been more important. Target visitors with feedback requests to truly understand customer behaviour and experience.

Capture emotion

Emotions don’t fit neatly into your predefined tick boxes and answers to multiple choice questions can’t tell you something you didn’t know.

So we let them share their views in their own way, whether that’s in their own words, in a picture, or even in an emoji.

Capture emotion

Emotions don’t fit neatly into your predefined tick boxes and answers to multiple choice questions can’t tell you something you didn’t know.

So we let them share their views in their own way, whether that’s in their own words, in a picture, or even in an emoji.

LISTENING POSTS

Rant & Rave’s Conversational Listening Posts allow your customers to initiate conversations with you, how and when they want to. A picture paints a thousand words, so why not let them share one, or perhaps an emoji if they’d prefer – we can do it all. Our Listening Posts work through SMS and QR code and are embedded into Facebook Messenger and Snapchat. Click here to learn even more.

Capture the voice of the silent majority

Getting an incredibly detailed view of just a few customers’ experiences is no achievement in our eyes. We want to hear from the masses, whether that’s customers, ‘could-be’ customers, employees or candidates through our always-on Listening Posts.

No two experiences are the same, so hear them all, and start making truly informed decisions.

Capture the voice of the silent majority

Getting an incredibly detailed view of just a few customers’ experiences is no achievement in our eyes. We want to hear from the masses, whether that’s customers, ‘could-be’ customers, employees or candidates through our always-on Listening Posts.

No two experiences are the same, so hear them all, and start making truly informed decisions.

AMAZON ALEXA

Feedback is all about saying what’s on your mind, and nothing makes that easier than the Amazon Alexa. With our unique integration which will sit within a brand’s skill on the device, we allow customers to share their experience in their own words, instantly. Click here to find out more.

Capture the cross-channel experience

Regardless of which channel your customers use, they deserve an engaging and consistent experience. In order for feedback to be effective, it must fit seamlessly into the customers’ world.

Allow them to share their voice through any channel and receive higher response rates as a result.

Capture the cross-channel experience

Regardless of which channel your customers use, they deserve an engaging and consistent experience. In order for feedback to be effective, it must fit seamlessly into the customers’ world.

Allow them to share their voice through any channel and receive higher response rates as a result.

RANT & RAVE FOR DIGITAL

Our digital offering enables you to capture feedback across all touchpoints of the customer journey. Whether it’s live chat or mobile apps, you are able to see a more holistic view of your customers and transform your programme. Sounds interesting? Simply click here.

Want to find out more?

Our Ravers are always on hand to help! Click the button below to leave us your details and we’ll get back to you as soon as possible.

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No matter the channel, we’ve got a match for you…

CASE STUDY

"The Fast Feedback solution has delivered a customer-centric approach to gathering and using feedback that is both flexible and future proof. It is delivering results that are truly action orientated and visible across the organisation. It is having a genuine impact on our service delivery and improving the Orbit customer experience."

Dean Ballard | Head of Performance Excellence | Orbit Group

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CAPTURE

 ENGAGE

CAPTURE

PROCESS

PRESENT

ACT

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