Rant & Rave, the customer engagement specialist, has today announced that it has been awarded the “2017 Customer Experience Vendor Excellence award” from the Temkin Group, for the third consecutive year.
Temkin Group, a leading CX research and consulting firm, started this award to recognise the providers of products and services that help organisations improve customer experience outcomes. Judged by a panel of five experts, the coveted award specifically assesses three main criteria; a product’s capabilities, the overall results the product drives for a business, and direct references from clients.
Kenny Bain, CEO of Rant & Rave, says: “We are delighted to have won this award for the third year running; to be recognised by the Temkin Group again is a real honour. Bruce Temkin coined 2017 ‘the year of purpose’ and we continue to pride ourselves on helping our clients to become sentiment-driven businesses by responding to their customers’ emotions in real-time.”
“Congratulations to Rant & Rave for winning the 2017 Temkin Group Customer Experience Vendor Excellence Awards! We had a strong group of nominees this year, but Rant & Rave stood out for its excellent work with clients.” says Bruce Temkin, Managing Partner of Temkin Group.
About Rant & Rave
Rant & Rave was launched in 2000 and is a leading customer engagement specialist, counting half of the FTSE as clients. Its real-time technology lets brands proactively communicate with and listen to the voice of their customers so they can take real-time, inspired action. Offering Proactive Communication and Fast Feedback, Rant & Rave continues to innovate; it has recently announced its ground-breaking customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service.