HOW WE DO IT

Meet The Ravers

Making It Happen

OUR PEOPLE

As a Raving customer, there is quite a journey on the path to becoming a true CX daredevil. This doesn’t just happen by chance, behind the scenes our Ravers are working their magic day in, day out, and here are just some of them who will help you on your way.

Customer Success

Wendy is part of the Customer Success Team and she will be able to help you with things such as your Engagement Plan and Taxonomy Maintenance. She’ll bring her experience of running CX programmes within both the Water & Airline Industries, to help you drive maximum business impact.

Her passion as a Raver is to visit Broadway at least once a year, to watch as many shows as she possibly can!

Customer Success

Wendy is part of the Customer Success Team and she will be able to help you with things such as your Engagement Plan and Taxonomy Maintenance. She’ll bring her experience of running CX programmes within both the Water & Airline Industries, to help you drive maximum business impact.

Her passion as a Raver is to visit Broadway at least once a year, to watch as many shows as she possibly can!

PSO

Ian is our Project Team Lead within the Project Support Team, guiding you through the build specification, to having a fully delivered solution that meets your business needs. He has over 10 years experience as an IT manager, so you’re in safe hands!

His passion as a Raver is to be the best Dad that he can be to his young son, Teddy.

PSO

Ian is our Project Team Lead within the Project Support Team, guiding you through the build specification, to having a fully delivered solution that meets your business needs. He has over 10 years experience as an IT manager, so you’re in safe hands!

His passion as a Raver is to be the best Dad that he can be to his young son, Teddy.

Consulting

Meet Adam, a Certified Customer Experience Professional with 10 years CX experience. As our Head of CX Consulting, he loves working with brands to develop service propositions that deliver tangible results, from CX strategy planning to journey mapping.

His passion as a Raver is travelling, and outside of work you might find him hiking through a desert or mountain range…

Consulting

Meet Adam, a Certified Customer Experience Professional with 10 years CX experience. As our Head of CX Consulting, he loves working with brands to develop service propositions that deliver tangible results, from CX strategy planning to journey mapping.

His passion as a Raver is travelling, and outside of work you might find him hiking through a desert or mountain range…

Insight

Elaine is Head of Insight here at Raving Towers, she turns data into insight and enables customers to act upon the feedback received. Our Insight team works with customers to reduce and eradicate pain points, allowing them to deliver first class CX whilst reducing costs to serve.

Her passion as a Raver is spending time with her children… and spending time away from them! Especially with a relaxing spa day.

Insight

Elaine is Head of Insight here at Raving Towers, she turns data into insight and enables customers to act upon the feedback received. Our Insight team works with customers to reduce and eradicate pain points, allowing them to deliver first class CX whilst reducing costs to serve.

Her passion as a Raver is spending time with her children… and spending time away from them! Especially with a relaxing spa day.

Support

Jay is one of our Service Desk Analysts and is part of the team providing a Raving support experience to our customers. From requests, incidents or issues, our team is on hand with their first class knowledge and passion to ensure that customers feel happy and supported, when they need it most.

His passion as a Raver is gaming, he’s a self confessed nerd and from board and video games to comics, he loves it all!

Support

Jay is one of our Service Desk Analysts and is part of the team providing a Raving support experience to our customers. From requests, incidents or issues, our team is on hand with their first class knowledge and passion to ensure that customers feel happy and supported, when they need it most.

His passion as a Raver is gaming, he’s a self confessed nerd and from board and video games to comics, he loves it all!

Disruptive Innovation

David is our Head of Product, ensuring that you get exactly what you need to support your CX and EX programmes. He loves it when the new products we build make a real difference to your business and operations.

David’s passion as a Raver is to spend more time with his lovely wife now that the kids are all grown up. Oh and he actually enjoys the gym. We know, weird.

Disruptive Innovation

David is our Head of Product, ensuring that you get exactly what you need to support your CX and EX programmes. He loves it when the new products we build make a real difference to your business and operations.

David’s passion as a Raver is to spend more time with his lovely wife now that the kids are all grown up. Oh and he actually enjoys the gym. We know, weird.

Agile & Continuous Development

Annick is one of our Raving developers, responsible for the implementation and delivery of high-quality software. Our developers apply their magic and years of industry-leading experience to turn customers’ needs into intuitive, powerful and attractive software solutions.

Annick is passionate about new technologies and always dedicates part of her working day to trying out new, innovative ideas. Annick’s passion as a Raver is spending her spare time with family and going on outdoor pursuits.

Agile & Continuous Development

Annick is one of our Raving developers, responsible for the implementation and delivery of high-quality software. Our developers apply their magic and years of industry-leading experience to turn customers’ needs into intuitive, powerful and attractive software solutions.

Annick is passionate about new technologies and always dedicates part of her working day to trying out new, innovative ideas. Annick’s passion as a Raver is spending her spare time with family and going on outdoor pursuits.

Always-On Platform

Dom is one of Rant & Rave’s DevOps engineers, responsible for ensuring our Development team have all the tools they need to work their magic. With a background in both writing and deploying software at scale, our DevOps engineers are tasked with making sure we’ve got the best environment to service both internal and external customers’ needs.

His passion as a Raver is making things work, both at work and at home… and taking care of his Cardigan Corgi, Hazel.

Always-On Platform

Dom is one of Rant & Rave’s DevOps engineers, responsible for ensuring our Development team have all the tools they need to work their magic. With a background in both writing and deploying software at scale, our DevOps engineers are tasked with making sure we’ve got the best environment to service both internal and external customers’ needs.

His passion as a Raver is making things work, both at work and at home… and taking care of his Cardigan Corgi, Hazel.

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