WE'RE KINDA BUZZED, AND IT'S ALL BECAUSE...

This is how

we do it

THE RAVING WAY (OF DOING THINGS)

We're on hand every step of the way throughout your journey with us to ensure that you become CX rockstars.

DESIGN

All systems go!

Signed, sealed, delivered – we’re yours… now the fun begins! To get started on the right foot, we like to kick things off with a Project Workshop, where we’ll confirm your objectives and scope out the techy bits of your programme. Working with your Customer Success Manager, we’ll also put together an Engagement Plan, which outlines the quarterly activity that will help take your Voice of Customer solution to the next level and ensure you get the best bang for your buck, or as we like to call it ‘Return on Emotion.’ We can also help you with your CX Strategy Planning and take you through our CX Self-Assessment to identify where your main challenges lie.

"The project was very professionally run by Ian, Zoe and Andy. They did all they could to lower my effort and were really customer focused. I cannot praise them enough."

NORTHUMBRIAN WATER
ONBOARDING

All aboard!

We want to make your journey with us smooth from start to finish, so our incredible team of Implementation Engineers will work with you and your Project Manager to implement all of the technical aspects of your programme. As a bonus, we also offer 1-2-1 coaching on the principles of Raving CX to help you achieve that CX superstar status.

Our People

THE PEOPLE BEHIND THE RAVEOLUTION
Find out more
ADOPTION

Room for improvement

We don’t rest on our laurels, so we won’t let you either! To ensure your programme doesn’t go stale, we’ll run complete MOTs with you during our regular Programme Reviews and flag any risks or concerns. We’ll also benchmark your performance and explore if we can optimise your programme by adding further customer journey points and channels to the mix. Whether the team needs more support with product training, or you’re ready to take your Raveolution global and expand internationally, we’re here to help!

"Rant & Rave supported us brilliantly through our journey mapping process. Understanding how our business functions, helping us understand our moments of truth and working to really embed the importance of getting our strategy right."

FLAGSHIP HOMES
INSIGHT

Pearls of wisdom

Unlike some of our ‘friendly competition’, we understand that your customers’ comments won’t always fit neatly into a box, which is why your Customer Success Manager will complete regular Taxonomy Reviews with you to ensure we’re capturing (and categorising!) what matters most to your customers, turning it into highly actionable insight for you. Our suite of insight reports will do the hard work and summarise everything for you, but if you have any particular requirements, we offer Bespoke Reporting to help design visually engaging reporting for your wider business.

BUSINESS IMPACT

The proof’s in the pudding

Above all else, we want to make sure you’re getting the most out of your programme – so we’ll prove it! Our Return on Emotion tool will help you identify the financial benefits you’ve seen as a result of improving your customers’ experience, and of course, if you need any help turning your insight into action, we’re always on hand! From journey mapping to industry benchmarking, we’ll take you to the next level.

DESIGN

All systems go!

Signed, sealed, delivered – we’re yours…now the fun begins! To get started on the right foot, we like to kick things off with a Project Workshop, where we’ll confirm your objectives and scope out the techy bits of your programme. Working with your Customer Success Manager, we’ll also put together an Engagement Plan, which outlines the quarterly activity that will help take your Voice of Customer solution to the next level and ensure you get the best bang for your buck, or as we like to call it ‘Return on Emotion.’ We can also help you with your CX Strategy Planning and take you through our CX Self-Assessment to identify where your main challenges lie.

"The project was very professionally run by Ian, Zoe and Andy. They did all they could to lower my effort and were really customer focused. I cannot praise them enough."

NORTHUMBRIAN WATER
ONBOARDING

All aboard!

We want to make your journey with us smooth from start to finish, so our incredible team of Implementation Engineers will work with you and your Project Manager to implement all of the technical aspects of your programme. As a bonus, we also offer 1-2-1 coaching on the principles of Raving CX to help you achieve that CX superstar status.

Our People

THE PEOPLE BEHIND THE RAVEOLUTION
Find out more
ADOPTION

Room for improvement

We don’t rest on our laurels, so we won’t let you either! To ensure your programme doesn’t go stale, we’ll run complete MOTs with you during our regular Programme Reviews and flag any risks or concerns. We’ll also benchmark your performance and explore if we can optimise your programme by adding further customer journey points and channels to the mix. Whether the team needs more support with product training, or you’re ready to take your Raveolution global and expand internationally, we’re here to help!

"Rant & Rave supported us brilliantly through our journey mapping process. Understanding how our business functions, helping us understand our moments of truth and working to really embed the importance of getting our strategy right."

FLAGSHIP HOMES
INSIGHT

Pearls of wisdom

Unlike some of our ‘friendly competition’, we understand that your customers’ comments won’t always fit neatly into a box, which is why your Customer Success Manager will complete regular Taxonomy Reviews with you to ensure we’re capturing (and categorising!) what matters most to your customers, turning it into highly actionable insight for you. Our suite of insight reports will do the hard work and summarise everything for you, but if you have any particular requirements, we offer Bespoke Reporting to help design visually engaging reporting for your wider business.

BUSINESS IMPACT

The proof’s in the pudding

Above all else, we want to make sure you’re getting the most out of your programme – so we’ll prove it! Our Return on Emotion tool will help you identify the financial benefits you’ve seen as a result of improving your customers’ experience, and of course, if you need any help turning your insight into action, we’re always on hand! From journey mapping to industry benchmarking, we’ll take you to the next level.

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