WHY WE'RE DIFFERENT

Recognising Your

Employee Heroes

Explore how you can engage your colleagues through real-time feedback and gamification below…

Your employees make or break your customer experience…

So why wouldn’t you want to keep them as engaged and motivated as possible? Our Frontline Engagement solution lets your employees see how they’re performing in the eyes of your customers through a gamified dashboard. Meanwhile, our Voice of the Employee solution ensures that their voice is heard too by capturing their feedback in real-time.

Empowering your frontline heroes and elevating your customer experience.

Your employees make or break your customer experience…

So why wouldn’t you want to keep them as engaged and motivated as possible? Our Frontline Engagement solution lets your employees see how they’re performing in the eyes of your customers through a gamified dashboard. Meanwhile, our Voice of the Employee solution ensures that their voice is heard too by capturing their feedback in real-time.

Empowering your frontline heroes and elevating your customer experience.

FRONTLINE ENGAGEMENT

All for one and one for all

Our Frontline Engagement dashboard is designed to take the Voice of your Customers and present it back to your employees in a fun and engaging way – perfect for giving your team the opportunity to see how they’re doing and self-coach, whilst allowing team leaders and managers to drill down into performance.

Ensuring you’re always delivering the best possible customer experience.

FRONTLINE ENGAGEMENT

All for one and one for all

Our Frontline Engagement dashboard is designed to take the Voice of your Customers and present it back to your employees in a fun and engaging way – perfect for giving your team the opportunity to see how they’re doing and self-coach, whilst allowing team leaders and managers to drill down into performance.

Ensuring you’re always delivering the best possible customer experience.

A view for everyone…

Employees can see all of their customer feedback in one place, team leaders can review how their team members are performing on a live League Table and management can identify where changes to your business need to be made quickly.

Improve your team performance and build a culture of continual self-improvement.

Learn more

A view for everyone…

Employees can see all of their customer feedback in one place, team leaders can review how their team members are performing on a live League Table and management can identify where changes to your business need to be made quickly.

Improve your team performance and build a culture of continual self-improvement.

Learn more
CASE STUDY

“The insight gained from the implementation of Rant & Rave has shaped the way we operate as a company. The Frontline Engagement solution gave the project a competitive edge and educated staff on the impact they were having on the overall service provided by OVO.“

Justin Haines | Customer Service Director | OVO

CASE STUDY

“The insight gained from the implementation of Rant & Rave has shaped the way we operate as a company. The Frontline Engagement solution gave the project a competitive edge and educated staff on the impact they were having on the overall service provided by OVO.“

Justin Haines | Customer Service Director | OVO

VOICE OF THE EMPLOYEE

The missing piece of your CX programme

With our Voice of the Employee solution, you can capture employee emotion in real-time and drive immediate action. Not only that, but you can also communicate back out to your employees, keeping them in the know on how their feedback is shaping your business.

VOICE OF THE EMPLOYEE

The missing piece of your CX programme

With our Voice of the Employee solution, you can capture employee emotion in real-time and drive immediate action. Not only that, but you can also communicate back out to your employees, keeping them in the know on how their feedback is shaping your business.

At a glance…

Let your employees share their feedback at any time via always-on Listening Posts, then close the loop with them, letting your employees know what you’re doing to take action.

Capture employee feedback and convert emotion into insight with our advanced sentiment analytics

Learn more

At a glance…

Let your employees share their feedback at any time via always-on Listening posts, then close the loop with them, letting your employees know what you’re doing to take action.

Capture employee feedback and convert emotion into insight with our advanced sentiment analytics

Learn more

Capture the voice of your employees

Capture the voice of your employees

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