Customer emotion over company survey

We’re waving goodbye to surveys and welcoming in emotion. More emotion means more authentic feedback and more feedback means more opportunities for you to save, engage and create raving fans.

 

Brilliant engagement

Brilliant customer engagement starts and ends with your employees. Our technology not only gamifies their experience, but gives them a voice too...

 

Addressing the silent shopper

Whether customers have bought from you or not, their insight is invaluable. Let customers and ‘could-be’ customers start the conversation and tell you what matters most to them, in their own words. With our Conversational Listening Posts, your door is always open...

 

Proactive about communication and feedback

Today’s world is fast, but we can be faster. The Rant & Rave Platform enables you to proactively reach out to your customers with the information they need before they have to chase you, and then close the loop at scale so you’re always connected.

 

Rant & Rave for Salesforce

What if you could view customer feedback from within Salesforce? Well, now you can...

 

Customer emotion over company survey

We’re waving goodbye to surveys and welcoming in emotion. More emotion means more authentic feedback and more feedback means more opportunities for you to save, engage and create raving fans.

 

Brilliant engagement

Brilliant customer engagement starts and ends with your employees. Our technology not only gamifies their experience, but gives them a voice too...

 

Addressing the silent shopper

Whether customers have bought from you or not, their insight is invaluable. Let customers and ‘could-be’ customers start the conversation and tell you what matters most to them, in their own words. With our Conversational Listening Posts, your door is always open...

 

Proactive about communication and feedback

Today’s world is fast, but we can be faster. The Rant & Rave Platform enables you to proactively reach out to your customers with the information they need before they have to chase you, and then close the loop at scale so you’re always connected.

 

Rant & Rave for Salesforce

What if you could view customer feedback from within Salesforce? Well, now you can...

Upcoming Webinar: How to Future Proof Your CX Strategy    Find out more

What we do for the world

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers.

By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.

Who we do it for…

The collaborative efforts of the Rant & Rave and DPD technical teams allowed for a smooth, effective
and highly successful implementation.

Steve Mills, Director of IT, DPD and Interlink Express

I haven’t worked with a more accommodating, accountable, knowledgeable and fun bunch of people, and I look forward to what is to come.

Andrew Gallagher, Senior Marketing Director, Papa John’s

It’s great to have a supplier who cares about our guests as much as we do.

Siobhan Fagan, Head of Customer and Business Solutions, Whitbread

Rant & Rave provides us with a first class service that’s adding significant value to the understanding of our end users.

Gary Marsden, Customer & Regulations Manager, Amey

Rant & Rave gives us the ability to find out what our subscribers really think in real-time, so we can react quickly.

Beverley McIntyre, Head of Customer Operations, News UK

Rant & Rave really do practice what they preach – their customer service is outstanding. There has been no question they can’t answer, and no business issue they haven’t found a solution for!

Louise Bannerman, Customer Insight Project Lead, Scottish Water

How our clients benefit from our real-time solutions

52
Response rates
36
Reduction in complaints
75
More actionable insight
50
Improvement in CX metrics

Check out our latest resources and events

Upcoming Webinar: How to Future Proof Your CX Strategy

Infographic: 7 Ways To Bring CX & EX Together

eBook: The CX Daredevils Ultimate Guide to Customer Engagement

Raveolution 2017 – 02.11.17

Explore our on-demand webinar to discover how to build a true picture of your  customers.
WATCH NOW