BREAKING NEWS!

Upland Acquires Adestra

Upland has acquired Adestra, bolstering EMEA presence and making an important addition, alongside Rant & Rave, to Upland’s CXM Solutions Suite.

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WHAT MAKES US DIFFERENT?

Here at Raving Towers we pride ourselves on not following the herd. You won’t find corporate cutouts or business jargon here, it’s just not our style. We like to keep things simple too, so here are the four crucial differences that best sum us up… and set us apart from the crowd.

Rant & Rave in a nutshell...

We choose Customer Emotion Over Company Survey

We’ve said goodbye to surveys and embraced the only real indicator of future customer behaviour, emotion. More emotion means more authentic feedback, so you have more opportunity to save, engage and create Raving fans. You wouldn’t really want to base your business decisions on a tick box, would you?

We choose Customer Emotion Over Company Survey

We’ve said goodbye to surveys and embraced the only real indicator of future customer behaviour, emotion. More emotion means more authentic feedback, so you have more opportunity to save, engage and create Raving fans. You wouldn’t really want to base your business decisions on a tick box, would you?

We’re obsessive about Brilliant Engagement

Brilliant customer engagement starts and ends with your employees. Our technology not only gives them a voice, but it gamifies their experience too. By showing them how their service impacts your customers in real-time you can celebrate their successes, and motivate them to constantly do better.

We’re obsessive about Brilliant Engagement

Brilliant customer engagement starts and ends with your employees. Our technology not only gives them a voice, but it gamifies their experience too. By showing them how their service impacts your customers in real-time you can celebrate their successes, and motivate them to constantly do better.

We address the Silent Shopper

Whether customers have bought from you or not, their insight is invaluable. Let customers and ‘could-be’ customers start the conversation and tell you what matters most to them, in their own words. With our Conversational Listening Posts, your door is always open.

We address the Silent Shopper

Whether customers have bought from you or not, their insight is invaluable. Let customers and ‘could-be’ customers start the conversation and tell you what matters most to them, in their own words. With our Conversational Listening Posts, your door is always open.

We’re Proactive About Communication and Feedback

Today’s world is fast, but we can be faster. The Rant & Rave Platform enables you to proactively reach out to your customers with the information they need, before they have to ask for it. Then, when you’ve captured their feedback, you can get back to them all, closing the loop at scale.

We’re Proactive About Communication and Feedback

Today’s world is fast, but we can be faster. The Rant & Rave Platform enables you to proactively reach out to your customers with the information they need, before they have to ask for it. Then, when you’ve captured their feedback, you can get back to them all, closing the loop at scale.

Upcoming Webinar: Creating Empathy in Customer Service  On the 1st of June at 3pm BST, we're hosting a webinar with Marketforce to  show you how to leverage AI to empower your agents and create truly unique  experiences. Sign me up!

The Raveolution is Global

96

LANGUAGES

94

COUNTRIES

96

LANGUAGES

94

COUNTRIES

DELIVERING COMMUNICATIONS

CAPTURING FEEDBACK

We could talk about customer experience until the cows come home but, ultimately, the proof is in the pudding when it comes to a successful CX strategy, so we’ve lined up a couple of our shining CX daredevil examples for you. These clients are going above and beyond for their customers and the results speak for themselves.

Scottish Water has achieved an 88% Customer Satisfaction Score, a 29% reduction in complaints and 50% response rates since partnering with us!

BOC has achieved a 1,400% increase in their response rates, seen their Customer Effort Score improve from +42 to +80 and recorded £4.4 million in annual savings.

See us in action

Take a look at how we can rock your world

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