SOLUTIONS

Frontline

Engagement

TURN CUSTOMER FEEDBACK INTO A FUN AND EXCITING EXERCISE FOR ALL THE TEAM

Our Frontline Engagement dashboard is designed to take the voice of your customers and present it back to your employees in a fun and engaging way; perfect for giving your team the opportunity to see how they’re doing and self-coach, whilst allowing team leaders and managers to drill down into performance. Ensuring you’re always delivering the best possible customer experience.

Engaging the troops

The Frontline Engagement solution puts the fun back into feedback for your teams. Employees start by creating their own profile, adding their own selfie to make it personal to them, whilst brand-led statuses like ‘Rockstar’ for a top performer, or ‘Rising Star’ for most improved, can be used to reflect their performance…

All of your team’s average scores are then displayed in a live League Table, displaying how they’re doing in a range of areas from skills and knowledge to speed of service. The best bit? This information is already captured within your Rant & Rave dashboard, so there’s no need for additional questions to the customer.

Engaging the troops

The Frontline Engagement solution puts the fun back into feedback for your teams. Employees start by creating their own profile, adding their own selfie to make it personal to them, whilst brand-led statuses like ‘Rockstar’ for a top performer, or ‘Rising Star’ for most improved, can be used to reflect their performance…

All of your team’s average scores are then displayed in a live League Table, displaying how they’re doing in a range of areas from skills and knowledge to speed of service. The best bit? This information is already captured within your Rant & Rave dashboard, so there’s no need for additional questions to the customer.

In a league of their own

Because employees can see all of their scores and real-time feedback in one place, they’ll have clearer visibility on what they’re doing well or where they need to improve – helping them to self-coach. But if you want to add a sense of friendly competition, you can share the live League Table with the whole team, encouraging everyone to stay on top of their game and strive for that rockstar status!

In a league of their own

Because employees can see all of their scores and real-time feedback in one place, they’ll have clearer visibility on what they’re doing well or where they need to improve – helping them to self-coach. But if you want to add a sense of friendly competition, you can share the live League Table with the whole team, encouraging everyone to stay on top of their game and strive for that rockstar status!

Frontline Engagement for Employees

Using our Frontline Engagement solution employees can…

  • See all of their customer feedback in one place
  • Create their own personal profile, exactly as they would on Social Media
  • See which areas they need to improve on
  • Compare their performance to their co-workers or other departments

Frontline Engagement for Employees

Using our Frontline Engagement solution employees can…

  • See all of their customer feedback in one place
  • Create their own personal profile, exactly as they would on Social Media
  • See which areas they need to improve on
  • Compare their performance to their co-workers or other departments

Frontline Engagement for Team Leaders

Using our Frontline Engagement solution Team Leaders can…

  • See how all of their team members are performing on a live League Table
  • Identify top performers or those that need a little extra encouragement
  • Improve team performance by identifying where training may be needed
  • Create a buzz around the office with competitions and spot prizes for high scores

Frontline Engagement for Team Leaders

Using our Frontline Engagement solution Team Leaders can…

  • See how all of their team members are performing on a live League Table
  • Identify top performers or those that need a little extra encouragement
  • Improve team performance by identifying where training may be needed
  • Create a buzz around the office with competitions and spot prizes for high scores

Frontline Engagement for Managers

Using our Frontline Engagement solution Management can…

  • Drill down into each region, store or department’s performance
  • Identify where changes to your business need to be made quickly
  • Recognise outstanding team leaders and those in need of support

Frontline Engagement for Managers

Using our Frontline Engagement solution Management can…

  • Drill down into each region, store or department’s performance
  • Identify where changes to your business need to be made quickly
  • Recognise outstanding team leaders and those in need of support

Want to find out more?

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Gamify the experience

CASE STUDY

“Rant & Rave has allowed Orbit to bring the voice of the customer front and centre within the business, changing the way we think about service improvement and ensuring that staff at all levels start to engage and own customer feedback.”

Dean Ballard | Head of Performance Excellence | Orbit Group

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