WHERE THE MAGIC HAPPENS

Welcome to

The Rant & Rave Platform

We’ve Raveolutionised the way companies communicate with and capture feedback from their customers. Allowing them to keep things simple, embrace emotion and do everything with the customer in mind.

The Rant & Rave Platform dashboard shown in situ on a desktop monitor
THE RANT & RAVE PLATFORM

We haven’t reinvented the wheel, we’ve simply thought about the most natural ways to communicate with, understand and respond to your customers. The Rant & Rave platform lets you reach out proactively, hear them in real-time, understand them intelligently, digest the information easily and act on it authentically. It really can be as simple (and effective) as that.

MANAGE

Engage

Engage lets you reach out to your customers with the information they need before they have to ask for it, whether that’s an appointment reminder, delivery notification or important update. But it doesn’t stop there, once you’ve taken action on the feedback they’ve shared, you can close the loop and let them know, then engage them further with targeted marketing campaigns.

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MANAGE

Engage

Engage lets you reach out to your customers with the information they need before they have to ask for it, whether that’s an appointment reminder, delivery notification or important update. But it doesn’t stop there, once you’ve taken action on the feedback they’ve shared, you can close the loop and let them know, then engage them further with targeted marketing campaigns.

Tell me more
MEASURE

Capture

There’s nothing more powerful than your customers’ own words to paint you a picture of their experience, so allow them to share theirs through whichever channel best suits them. Capture feedback in the moment to harness real emotion, and make it easy to share so that you hear from everyone.

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MEASURE

Capture

There’s nothing more powerful than your customers’ own words to paint you a picture of their experience, so allow them to share theirs through whichever channel best suits them. Capture feedback in the moment to harness real emotion, and make it easy to share so that you hear from everyone.

Tell me more
MEASURE

Process

Our Sentiment Engine understands the words your customers share in real-time so you don’t have to. Things aren’t always as simple as ‘good’ or ‘bad’, so it identifies exactly what they’re talking about and just how they feel about it, no matter how many different things they choose to tell you in one go.

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MEASURE

Process

Our Sentiment Engine understands the words your customers share in real-time so you don’t have to. Things aren’t always as simple as ‘good’ or ‘bad’, so it identifies exactly what they’re talking about and just how they feel about it, no matter how many different things they choose to tell you in one go.

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IMPACT

Present

Customer feedback data presented in the right way can make all the difference when it comes to making informed and customer-centric business change. That’s why we ensure our customised dashboards are integrated into your existing systems and can be easily tailored to your exact needs.

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IMPACT

Present

Customer feedback data presented in the right way can make all the difference when it comes to making informed and customer-centric business change. That’s why we ensure our customised dashboards are integrated into your existing systems and can be easily tailored to your exact needs.

Tell me more
IMPACT

Act

Capturing customer feedback and then failing to take action on it is worse than not asking at all, and though problems are inevitable, when they’re addressed in the right way you can turn Ranters into lifelong advocates. So we’re all about making taking action easy.

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IMPACT

Act

Capturing customer feedback and then failing to take action on it is worse than not asking at all, and though problems are inevitable, when they’re addressed in the right way you can turn Ranters into lifelong advocates. So we’re all about making taking action easy.

Tell me more

See us in action

Take a look at how we can rock your world

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