About Rant & Rave
Introducing Rant & Rave
The world is Ranting and Raving. Everyday customers discuss what they love and hate about companies, but they’re talking to each other, not the brand involved. Find out more about our customer feedback solution in this short video!
Rant & Rave Featured In The Telegraph
In just five minutes, this video will tell you everything you need to know about Rant & Rave – from our unique Platform to how we’ve helped Papa John’s transform the way they capture customer feedback.
Rant & Rave for Salesforce
What if you could capture real-time feedback from your customers and view it from within Salesforce – together with all of the powerful customer information that already sits there?
Rant & Rave for Salesforce lets you do exactly that – empowering you to connect with your customers, partners and employees on an emotional level.
Video Case Study: Flagship Homes
Flagship Homes has achieved 80% customer satisfaction since partnering with us and seen SMS response rates hit 30% as a result of becoming a customer-centric business.
Video Case Study: HSS Hire
Watch our video to find out how HSS Hire has captured 80% more feedback since partnering with us and seen a 93% customer retention rate as a result of listening and taking action in real-time.
Video Case Study: Scottish Water
Watch the case study to find out how we’ve helped Scottish water achieve a 29% decrease in formal complaints, an 88% Customer Satisfaction score and 50% response rates from SMS.
Video Case Study: Orbit Group
Watch our video to find out how Orbit Group has achieved up to 28% response rates, reduced the number of advisors on improvement plans by 70%, and recorded a 20% saving on their feedback budget using Rant & Rave.
Video Case Study: The Linde Group
Watch our video to find out how BOC (part of the Linde Group) has achieved a 1,400% increase in their response rates, seen their Customer Effort Score improve from +42 to +80 and recorded 4.4 million pounds in annual savings.
Testimonial: Royal Holloway
Watch our short video to find out from Mike Johnson, Director of Student Experience at Royal Holloway, what it is about us that keeps our customers happy!
Putting the Soul Back into CX: Highlights
Putting the Soul Back into CX explored the role that emotion plays in Customer Experience and the importance of people to people interactions – check it out.Watch on demand
Raveolution 2016: Highlights
Customer Engagement Raveolution returned for its third year! With our famous pub quiz, cocktails and festival themed surprises throughout, Raveolution 2016 was the one customer experience event that you shouldn’t have missed.Watch on demand
The Year of Emotion: Highlights
The Year of Emotion brought together 200 C-level execs from some of the world’s best brands, to discuss CX strategy, share best practice advice and experiences they’d rather forget!Watch on demand
Raveolution 2015: Highlights
Raveolution 2015, hosted at the Bond in Motion Exhibition, returned on the 3rd November. Attendees enjoyed a day of insightful presentations, inspirational speakers, cocktails and a few surprises – take a look!Watch on demand
CX Day 2015: Highlights
Have a look at our highlights video from our CX Day Event, hosted at LEGOLAND® Windsor. The day included expert speakers, real-time infographics and even a “snow-ball fight”!
Raveolution 2014: Highlights
Inspirational speakers, a pub quiz and British themed cocktails – we had a blast at Customer Engagement Raveolution 2014 and this 2 minute video reveals all the best bits!
Learn about the irrefutable link between employee engagement and company performance, provided through first-hand experience from Wayne Hall, Senior Manager of Reward and Engagement at Dunelm and Rew Golding, Head of Channels and Partners for Rant & Rave.
Calor join us to discuss how they’re using the words of their customers to drive a customer-centric culture and make data driven decisions – all by utilising the latest enhancements we’ve made to our Discover Module.
Rant & Rave join Marketforce to uncover how brands can form greater emotional connections with their customers and turn their sentiment into advocacy. Find out how to put the contact centre at the heart of the organisation and re-think traditional hierarchies by overcoming the top-down model.
Find out how to take great CX and apply it to the recruitment process – by asking candidates how they feel throughout the recruitment journey you can not only better understand your prospective employees, but use their insight to make quick-win changes and enhance your talent acquisition process.
Rew Golding, Head of Channels & Partners, Rant & Rave and Jonathan Kershaw, Product Manager, Rant & Rave as they discuss the latest enhancements we’ve made to our Salesforce app – exploring how you can connect with your customers, partners and employees on an emotional level.
Join John Patterson, Director of Customer Experience, Sage and Rew Golding, Head of Channels & Partners, Rant & Rave as they discuss why Sage has partnered with Rant & Rave to better capture and understand the voice of their customers. The webinar explores the link between your culture, your people and your customers’ satisfaction.
Rant & Rave feature in Marketforce’s latest webinar exploring how to create a successful feedback strategy and turn into real customer benefits.
Hear from Orbit’s Head of Performance Excellence, Dean Ballard as he discusses how Orbit has reduced the number of Advisors on improvement plans by 70% and seen sickness levels drop below 5% by using the voice of their tenants to transform their culture.
Join Daragh Kelly (Insight & Decision Science Director, Sky) and Dennis Fois (CEO, Rant & Rave) in our On Demand Webinar as they discuss why Sky has partnered with Rant & Rave to better capture and understand the voice of its customers.
In our one webinar, we looked at how you can overcome some of the most commonplace struggles by taking advantage of the vast amount of customer intelligence available to you.
Designed for senior executives, our Webinar looked at how you can bring your customers closer to your brand by exploring Customer Engagement best practices and case studies from leading organisations.