Nick Boxall-Hunt from Rant & Rave has been featured in Utility Week to discuss the rising bad debt utility companies are having to deal with
News
May 19, 2017

Nick Boxall-Hunt has been featured in Utility Week to discuss rising bad debt for Utility companies

Nick Boxall-Hunt says utility companies need to become more human in their collection strategies if…
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Rant & Rave | Event | Putting The Soul Back Into CX
News
May 3, 2017

Rant & Rave Puts The Soul Back Into Customer Experience

Rant & Rave, the real-time customer engagement specialist, showcased the importance of people-to-people interactions in customer…
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News
March 24, 2017

Engaged Employees Means Better Customer Service

Nick Boxall-Hunt, Energy and Utilities Sector Manager at Rant & Rave looks at the importance…
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News
March 10, 2017

Hospitality and the CX Challenge

One of the biggest challenges for hospitality and leisure brands is that customers expect more…
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News
February 28, 2017

Our hunt for a new CEO

In wanting to free himself up to be the creative driver of his business, Nigel…
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News
January 31, 2017

Nigel Shanahan discusses our brand values for 2017!

Rant & Rave founder Nigel Shanahan explains why he’s placing such an emphasis on brand…
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News
January 3, 2017

Looking ahead and learning as a business

New customer acquisition events and clients successes are great, but Nigel Shanahan is aware that…
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News
December 30, 2016

Our 2017 Customer Experience Predictions

So 2016 is almost over and businesses are now focusing on their new year customer…
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News
November 25, 2016

Building a Transparent Company Culture

Fresh from our all-company reward trip to Bestival, we have just returned back to the…
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News
November 8, 2016

Customer Service Strategy: One Size Does Not Fit All

When it comes to the communications aspect of your customer service strategy, one thing is…
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News
November 4, 2016

Founders Diaries: Introducing Rant & Rave Chairman Nigel Shanahan

Like many entrepreneurs before him, Nigel Shanahan used a personal frustration as the inspiration for…
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Vodafone high-rise building with logo
News
October 28, 2016

Frank Burnett-Alleyne discusses ‘The Industry Reacts’

Ofcom’s £4.6 million fine for Vodafone consistently letting down its customers and for which it…
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News
October 13, 2016

Rant & Rave and HSS Hire feature in Construction Plant News!

According to the stereotype of the typical Englishman we just don’t do complaining. We silently…
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News
October 12, 2016

Nigel Shanahan discusses employee engagement in HR News!

With collaboration one of the key themes for last week’s National Customer Service Week, Nigel…
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News
September 16, 2016

Dunelm featured on Essential Retail for using Rant & Rave

Homewares retailer Dunelm has reported further sales and profit growth in its preliminary results covering…
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News
August 26, 2016

Dean Ballard from Orbit Interviewed by HR Grapevine!

Dean Ballard, Head of Performance Excellence at Orbit, reveals how the housing association implements workplace…
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News
August 18, 2016

We feature in Inside Housing Magazine!

When Orbit tenants have something to say about the service they have received, the housing…
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Raconteur logo on a background of shoppers
News
July 29, 2016

Our very own Nick Boxall-Hunt Featured in The Times

Customer service is now a major differentiator in competitive markets where brands strive to stand…
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News
July 26, 2016

We’re named in Raconteur’s report ‘AI for Business’

KPMG and the Consumer Goods Forum have just released research revealing that retail and manufacturing…
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News
July 26, 2016

We’ve got into Housing Technology magazine!

Affinity Sutton is using software from customer engagement specialists Rant & Rave to capture real-time…
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Nigel Shanahan featured in Business Advice!
News
June 30, 2016

Nigel Shanahan featured in Business Advice!

How customers engage emotionally with a new brand or product can be considered vital to its future success. Here, founder of customer engagement platform Rant & Rave, Nigel Shanahan, considers the…
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News
June 14, 2016

How is CX reshaping the world of news and publishing?

Publishing has always depended on the readership of its consumers; without an audience or the…
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News
April 28, 2016

Ahead of the curve with ‘real-time’ customer feedback

Orbit is the first ever housing association to use real-time customer feedback. The platform developed…
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News
April 14, 2016

Northern Gas Networks wants to know if you’ve got something to Rant or Rave about

This press release has been featured by the following publications:The North of England’s gas distributor,…
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News
March 16, 2016

HomeServe extends partnership with Rant & Rave to capture customer feedback across to US business

HomeServe has extended its strategic partnership with customer engagement specialists, Rant & Rave by rolling…
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