It’s not only the customers that call your contact centre, make a purchase, or receive a service who experience your brand. Think about going into a store as a customer and not being able to find your size, or receiving exceptional service in a restaurant. You walk out, and the brand is none the wiser.
Consumers are constantly connected – talking to the world and sharing their experiences, anytime and anywhere. However, when it comes to communicating with brands, the traditional feedback survey adopts a ‘speak when spoken to’ approach that stifles engagement.
Be all ears
With our always-on Listening Posts you can hand over the reins and really empower the voice of your customers.
CUSTOMER DRIVEN FEEDBACK
Go beyond transactional feedback and capture the moments you can’t predict.
ADDRESS THE SILENT SHOPPER
Understand the experiences of all, uncovering insights to turn silent shoppers into Raving customers.
Messaging as the channel of choice
Our Listening Posts put feedback into the consumer’s everyday, by allowing them to talk to you the way they do the rest of the world, not with outdated methods most brands still use.
FEEDBACK IN THEIR WORLD
Our Listening Posts work through SMS and are embedded into Facebook Messenger and Snapchat.
EMOJIS AS EXPRESSIONS
Let your customers express themselves simply, through emojis.
A PICTURE TELLS A THOUSAND WORDS
We’ll automatically analyse objects and emotions within customers’ images, turning them into actionable insights.
Don’t just listen, converse
Consumers expect a personalised and interactive experience. It’s time open up a dialogue – providing the right responses, to the right people, on the right channel and in real-time.
Our Listening Posts are powered by chatbot AI technology, so you can provide contextual and empathetic responses to feedback.
FEEDBACK THROUGH CONVERSATION
Because we respond in real-time, we can gather more insight and deep dive into each experience.
The insight of those that don’t shop with you is just as rich as those that do. Ensure you’re hearing it all, instantly.
Want to talk to us about how you can use Listening Posts in your business?
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