Much like your customers, your employees’ preferences and expectations are ever evolving. With social media and review sites like Glassdoor, employees are continuously sharing their experiences and defining your brand, so keeping them engaged is more important than ever before.
As employees become more mobile, autonomous and diverse, the traditional top-down annual survey approach is an increasingly outdated measure and mechanism for engagement.
What if you could establish a truly interactive relationship with your employees throughout their arc of employment?
With Rant & Rave’s Employee Engagement solution, you can capture employee emotion in real-time and drive immediate action. Not only that, but you can also communicate back out to your employees, keeping them in the know on how their feedback is shaping your business.
The missing piece of your CX programme…
Your employees are the heart of your brand and the hub of your customer experience. Rant & Rave’s Employee Engagement solution enables you to deliver a best-in-class employee experience, so they can focus on delivering a best-in-class customer experience.
A representative view
Understand exactly how your employees feel at every stage of their journey, by gathering feedback across their lifecycle and tracking sentiment over time.
Keep your finger on the pulse
Trigger requests to capture employee emotion and create a culture of continuous feedback, providing a constant view of your employees sentiment.
Give your employees a platform to share their voice with you at anytime, so that they can tell you what drives their engagement and you can capture not only what they think, but also how they feel.
Ensure relevant feedback is visible to stakeholders throughout your business, to drive instantaneous action and influence employee behaviour.
In the know
Keep your employees informed throughout their journey, at the touch of a button – whether that’s to share updates such as company performance, or to shout about an action you’ve taken in a “you said, we did” communication.
Integrated EX and CX
Consolidate both your employee and customer feedback to explore associations between their experiences. This allows you to understand the cause and effect relationships between your employees and your customers.
The correlation between employee engagement
and consumer buying behaviour
The correlation between employee engagement
and customer satisfaction
Giving your employees a voice…
Let your employees share their feedback at anytime via listening posts that are always on
Trigger feedback requests and track against your success measures
Use role-based analytics and reporting to distribute relevant insights
Capture feedback from employees in the moment, in real-time
Consolidate your employee and customer feedback data
Use multiple channels to capture feedback and cater to the diversity of your audience
Combine multiple data sources to obtain a 360 degree view
Convert emotion into insight with our advanced sentiment analytics
Create personal and meaningful conversations by understanding employee emotion
Communicate out to employees to keep them in the know, be it via voice, email or SMS
Let employees know what you’ve done with their feedback
What’s in it for you…?
Elevate your customer experience
Employee experience and customer experience go hand in hand, a best-in-class customer experience is delivered by motivated, committed and engaged employees. By capturing emotion, you can identify what drives engagement and take action in real-time.
By unifying your employee and customer feedback, you can identify emerging trends and put your customers in the hearts of your employees and, in turn, at the heart of your brand.
Power immediate action
Because our tailored dashboards put actionable insights immediately into the hands of users, you can create a culture of continuous feedback and improvement.
Measure state vs trait
Don’t just capture employee emotion at a snapshot in time, capture emotion across their journey so you can truly understand employee behaviour.
Trigger feedback requests to track against your engagement initiatives, allowing you to measure the impact of changes and variables.
Boost employer branding
Let your employees tell you what drives their engagement, so you can turn your Ranting employees into Raving advocates.
Employees that are in the know
It’s no good acting on feedback if no one knows about it. Tell your employees how their feedback is driving change and improvements.
Holistic view of the employee
Understand how your employees feel across their entire journey, so you can tackle problem areas.
Rant & Rave Employee Engagement
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If you can’t beat them…
Some of the most customer centric organisations in the world are already using Rant & Rave. Join them.