Reports, Spreadsheets, Data Analysis and Graphs – let’s face it, the business world is full of them and it’s someone’s job to make sense of it all. So it’s no wonder that sometimes things can get a little hazy, even before adding Voice of the Customer to the mix.
But what if you could see all of your data in one place, combining and comparing it at the click of a button?
Our Discover Module is our data visualisation and analytics tool, designed to help you see the bigger picture and put control back into your hands. By using Discover to view data and customer feedback side by side you can explore trends and create bespoke reports to surface the insights that matter most to your business.
Tell me something I don’t know…
When it comes to analysing your data, we know that one size definitely doesn’t fit all, so we make sure that the Discover Module is entirely personal to you, from customised reports, to the look and feel on screen. All of your important information is then accessible from one place and in your world, making life just that little bit easier for you.
See the bigger picture
Search across all of your data by combining your customer feedback with external sources, such as Sales Reports, Call Centre Metrics or your CRM database.
The softer side
See things from your customers’ point of view by analysing softer measures like Customer Satisfaction and Effort Scores over your key performance indicators.
One step ahead
Use your data and customer feedback scores to recognise where process changes need to be made and take action – turning your Ranters into Ravers.
One stop shop
See all of your business intelligence reports on one screen and surface correlations with other parts of your business.
Know what really matters
Don’t just know what your customers are talking about, but understand what matters to them the most. Our correlation analysis tells you instantly what the most significant influencers of your customer satisfaction are, so you know exactly where to focus your attention.
The devil’s in the detail
Drill down into the performance of different departments, areas or channels and use your customer feedback to identify why any trends or themes are occurring.
Putting control into your hands…
Discover allows you to surface relevant insights at speed, bringing you personalisation, flexibility and convenience.
Use our pre-populated suite of reports and configurable fields
Consolidate data from multiple sources into a single application
Slice, dice and search across your whole combined data sets
Self serve to create your own custom reports and visualisations
Access and create reports on any device
Navigate reports in multiple languages
Download, export and push out your reports in a variety of formats
Visualise your data using state of the art graphics
Search across all data – directly and indirectly
Maintain an audit trail of activity on your reports
What’s in it for you…?
Surface the insights that matter most
The self serve capabilities of our Discover module allow you to interrogate your customer feedback data your way, and drive insight into the areas that matter most within your business, at any given time.
Identify emerging trends and correlations
By combining multiple data sets, you can explore associations across a number of variables – allowing you to understand the cause and effect relationships that influence your customer’s experience.
Drive the right action
When data is king, it’s important to translate your customers sentiment into quantifiable results. Don’t just rely on intuition to drive changes – prove their importance and make them happen.
Respond immediately to business change
Because our Discover module equips you with all the tools you need to quickly generate insight, you can measure the impact of any business changes as and when they happen.
Make customer-centric decisions
There’s nothing more powerful than the actual words of your customers. By using this as the basis to drive data based decisions, you can be sure to give your customers what they need – creating loyal customers and advocates of your business.
Prioritise improvements that’ll have the greatest impact on your customers satisfaction and deliver the greatest return on investment.
Interested in our Fast Feedback Technology?
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“As a company that prides itself on offering first class customer engagement platforms, it’s no surprise that Rant & Rave really do practice what they preach – their customer service is outstanding and we’ve always felt 100% supported and confident in their ability to deliver.