Introducing the award winning...
Rant & Rave is the award winning real-time customer feedback technology that lets our clients capture the moment and gather feedback as and when they need to.
The Rant & Rave concept is simple - if you give your customers and employees the chance to have their say when they are most engaged with your brand, then they're more likely to tell you how they really feel.
Capture feedback in the moment
Rant & Rave is a customer feedback method designed to allow companies to proactively ask for customer feedback at the moments that they know are important for them, for instance at the end of a loan application or call centre interaction. However it also has ‘active’ channels which let customers get in touch whenever they feel the need, through the channel of their choice; SMS, MMS, Voice Message or Email.
At the heart of Rant & Rave sits the Sentiment Engine, it uses industry leading text analysis to transform every comment into actionable insight.
The easy to read Rant & Rave Dashboard presents results back to decision makers giving them an instant overview of how their business is performing, whether they want to know their overall Net Promoter Score* or simply compare performance on a department by department basis. The Dashboard displays real-time analysis in the form of graphs, statistics, categories and league tables as well as allowing the reviewer to read and listen to individual pieves of feedback.
Because the gathered feedback is instantly understood, our clients have the chance to respond to it, immediately. Positive customer comments can be acknowledged with a thank you and sent a relevant up-sell message, turning 'ravers' into real brand advocates. Whilst a timely intervention can prevent an unhappy customer from becoming a detractor or 'going social'. In much the same way satisfied employees can be engaged further whilst those who are unhappy can have their concerns addressed.
*Net Promoter Score, Net Promoter and NPS are registered trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
© 1996-2013. Bain & Company
Rant & Rave Testimonials
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