Rant & Rave - real-time customer feedback
Rant & Rave helps brands capture, understand and act upon customer feedback in real-time, however they choose to share their views.
We take a different approach to Customer Experience Management
Rant & Rave, our award winning real-time customer feedback solution is not a ten page customer satisfaction survey and it’s not a mystery shopper, instead it provides real insight, in real-time.
We let our clients capture their customer thoughts via SMS, MMS, voice recording or email. The route doesn’t matter, as long as it’s convenient for the customer and it’s asked for at the Moment of Truth.
Intelligent text analytics then understands every word and provides actionable insight, empowering employees and turning customers into brand champions.
Why it matters
Research shows that customers express themselves most honestly in their own words, straight after service delivery.
Only by understanding the customer in context can businesses see which parts of their processes matter from their customers’ perspective not their own. It’s not just about cutting costs or driving incremental value – but about changing the way business is done. Real world, real-time, all the time.
Customer Experience Management
Rant & Rave Stats
- We manage and measure more than 60 million interactions per year
- We help our clients increase their revenue by millions £
- Our customer feedback solution achieves up to 90% response rates
- 70% of customer defection is down to poor customer experience
- 5% reduction in defection could lead to an average 50% increase in profit
Experience Rant & Rave
Experience our demo and see why brands like Orange, Veolia and BMI use us to capture real-time feedback.
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- Text Analysis10,000 business changing Insights revealed
- Customer Experience36% reduction customer complaints
- Customer Feedback70% customer feedback response rates
- Customer EngagementOur customers were blown away. Thank you!
- Customer InsightRant & Rave has proved invaluable in understanding our customers
- Business Changing Insights1,500 Customer Insights
- East Coast Trains
- Affinity Water