The Library

Need CX inspiration? You’ve come to the right place…

eBook: How to Build and Successfully Manage a Recovery Loop

eBook: 6 Ways to Shake Up Experiences in 2019

Case Study: Sage

Interactive CX Self-Assessment

Mini-Guide: 3 Step Guide to Creating an Emotional Engagement Strategy

Infographic: Agent Behaviours That Make Or Break CX

CX Success Stories: The Big Book Of Ravers!

Key Takeaways: Creating Empathy in Customer Services

On-Demand Webinar: Creating Empathy in Customer Services

eBook: How Mature Is Your VoC Programme?

Case Study: UK Power Networks

On-Demand Webinar: How to Future Proof Your CX Strategy

Infographic: 7 Ways To Bring CX & EX Together

Case Study: Flagship Homes

eBook: The CX Daredevils Ultimate Guide to Customer Engagement

Our Technology: Listening Posts

On-Demand Webinar: Employee Engagement – MyCustomer

On-Demand Webinar: Rant & Rave Discover

On-Demand Webinar: Turning Customer Feedback Into Action

On-Demand Webinar: Candidate Experience

On-Demand Webinar: Rant & Rave for Salesforce

Our Golden Rules: How To Put The Soul Back Into CX

eBook: Return on Investment for VoC, The Insiders Guide to CX

Our Technology: Rant & Rave for Digital

On-Demand Webinar: Rant & Rave with Amazon Alexa

Report: Using Customer Feedback and Handling Complaints

eBook: From Employee Engagement to Customer Empowerment

Report: Customer Satisfaction Measurement Techniques

On-Demand Webinar: Improving Experiences, The Power of People

Report: Customer Experience Management & Improvement

Guide: Our CX Resolutions for 2017

eBook: Now That’s What I Call Raveolution

On-Demand Webinar: How Real-Time Feedback Can Transform An Organisation’s Culture

eBook: The Essential Guide to Emotional Engagement

Case Study: BOC

On-Demand Webinar: Tracking Customer Sentiment, and Acting on it

Case Study: Orbit Group

Fast Feedback: Capture & Sentiment Overview

eBook: The Anatomy of a Great Customer Experience

On-Demand Webinar: How Real-time Emotion Can Lead To Real-time Results

How the World Embraced CX in 2015

Report: Agent Engagement & Gamification

Report: Customer Effort & Engagement

eBook: How to build a great CX

eBook: How To Make Customer Feedback Fun

Rant & Rave For Salesforce

Infographic: 10 Game Changers For Customer Experience

On-Demand Webinar: Build A Great CX With The Future In Mind

eBook: The CX Rebels Guide To Measuring CX

Infographic: 10 Customer Experience Hacks

On-Demand Webinar: Customer Engagement For Rebels

eBook: How To Create A Customer Experience Board

Infographic: How To Overcome Common Contact Centre Struggles

Infographic: Employee Engagement In The Contact Centre

eBook: The Ultimate Trio Of Contact Centre Triumphs

On-Demand Webinar: Customer Experience In The Contact Centre

Infographic: Capturing VoC In The Contact Centre

The Role Of Emotion In Customer Engagement

Our Technology: Discover

Infographic: 10 Reasons To Rethink Your Survey Strategy

Our Technology: Frontline Engagement

Getting To Know Us: The Raving Difference

Our Technology: The Rant & Rave Platform

eBook: Exceeding Customers’ Expectations

On-Demand Webinar: Customer Engagement

On-Demand Webinar: Customer Satisfaction

Our Technology: Request A Demo

Infographic: Improve Customer Feedback Response Rates

Infographic: The Power Of Mobile In CX

Infographic: Capturing VoC At MoT®

Case Study: HSS Hire

Case Study: Scottish Water

Case Study: NCS

Case Study: DPD

Case Study: Affinity Water

Case Study: Premier Inn