RESOURCES

The Library

Need CX inspiration? You’ve come to the right place…

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eBook: How to Build and Successfully Manage a Recovery Loop
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eBook: How to Build and Successfully Manage a Recovery Loop

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eBook: 6 Ways to Shake Up Experiences in 2019
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eBook: 6 Ways to Shake Up Experiences in 2019

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Case Study: Sage
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Case Study: Sage

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Interactive CX Self-Assessment
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Interactive CX Self-Assessment

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Mini-Guide: 3 Step Guide to Creating an Emotional Engagement Strategy
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Mini-Guide: 3 Step Guide to Creating an Emotional Engagement Strategy

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Infographic: Agent Behaviours That Make Or Break CX
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Infographic: Agent Behaviours That Make Or Break CX

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CX Success Stories: The Big Book Of Ravers!
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CX Success Stories: The Big Book Of Ravers!

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Key Takeaways: Creating Empathy in Customer Services
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Key Takeaways: Creating Empathy in Customer Services

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On-Demand Webinar: Creating Empathy in Customer Services
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On-Demand Webinar: Creating Empathy in Customer Services

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eBook: How Mature Is Your VoC Programme?

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Case Study: UK Power Networks
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Case Study: UK Power Networks

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On-Demand Webinar: How to Future Proof Your CX Strategy
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On-Demand Webinar: How to Future Proof Your CX Strategy

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Infographic - 7 Ways To Bring To CX & EX Together
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Infographic: 7 Ways To Bring CX & EX Together

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Case Study: Flagship Homes
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Case Study: Flagship Homes

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eBook: The CX Daredevils Ultimate Guide to Customer Engagement
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eBook: The CX Daredevils Ultimate Guide to Customer Engagement

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Our Technology: Listening Posts
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Our Technology: Listening Posts

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On-Demand Webinar: Employee Engagement – MyCustomer
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On-Demand Webinar: Employee Engagement – MyCustomer

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On-Demand Webinar: Rant & Rave Discover
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On-Demand Webinar: Rant & Rave Discover

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On-Demand Webinar: Turning Customer Feedback Into Action
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On-Demand Webinar: Turning Customer Feedback Into Action

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On-Demand Webinar: Candidate Experience
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On-Demand Webinar: Candidate Experience

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On-Demand Webinar: Rant & Rave for Salesforce
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On-Demand Webinar: Rant & Rave for Salesforce

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Our Golden Rules: How To Put The Soul Back Into CX
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Our Golden Rules: How To Put The Soul Back Into CX

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eBook: Return on Investment for VoC, The Insiders Guide to CX
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eBook: Return on Investment for VoC, The Insiders Guide to CX

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Our Technology: Rant & Rave for Digital
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Our Technology: Rant & Rave for Digital

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On-Demand Webinar: Rant & Rave with Amazon Alexa
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On-Demand Webinar: Rant & Rave with Amazon Alexa

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Report: Using Customer Feedback and Handling Complaints
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Report: Using Customer Feedback and Handling Complaints

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eBook: From Employee Engagement to Customer Empowerment
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eBook: From Employee Engagement to Customer Empowerment

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Report: Customer Satisfaction Measurement Techniques
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Report: Customer Satisfaction Measurement Techniques

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On-Demand Webinar: Improving Experiences, The Power of People
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On-Demand Webinar: Improving Experiences, The Power of People

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Report: Customer Experience Management & Improvement
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Report: Customer Experience Management & Improvement

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Guide: Our CX Resolutions for 2017
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Guide: Our CX Resolutions for 2017

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eBook: Now That’s What I Call Raveolution
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eBook: Now That’s What I Call Raveolution

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On-Demand Webinar: How Real-Time Feedback Can Transform An Organisation’s Culture
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On-Demand Webinar: How Real-Time Feedback Can Transform An Organisation’s Culture

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eBook: The Essential Guide to Emotional Engagement
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eBook: The Essential Guide to Emotional Engagement

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Case Study: BOC
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Case Study: BOC

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On-Demand Webinar: Tracking Customer Sentiment, and Acting on it
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On-Demand Webinar: Tracking Customer Sentiment, and Acting on it

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Case Study: Orbit Group
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Case Study: Orbit Group

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Fast Feedback: Capture & Sentiment Overview
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Fast Feedback: Capture & Sentiment Overview

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eBook: The Anatomy of a Great Customer Experience
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eBook: The Anatomy of a Great Customer Experience

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On-Demand Webinar: How Real-time Emotion Can Lead To Real-time Results
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On-Demand Webinar: How Real-time Emotion Can Lead To Real-time Results

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How the World Embraced CX in 2015
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How the World Embraced CX in 2015

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Report: Agent Engagement & Gamification
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Report: Agent Engagement & Gamification

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Report: Customer Effort & Engagement
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Report: Customer Effort & Engagement

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eBook: How to build a great CX
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eBook: How to build a great CX

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eBook: How To Make Customer Feedback Fun
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eBook: How To Make Customer Feedback Fun

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Rant & Rave For Salesforce
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Rant & Rave For Salesforce

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Infographic: 10 Game Changers For Customer Experience
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Infographic: 10 Game Changers For Customer Experience

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On-Demand Webinar: Build A Great CX With The Future In Mind
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On-Demand Webinar: Build A Great CX With The Future In Mind

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eBook: The CX Rebels Guide To Measuring CX
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eBook: The CX Rebels Guide To Measuring CX

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Infographic: 10 Customer Experience Hacks
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Infographic: 10 Customer Experience Hacks

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On-Demand Webinar: Customer Engagement For Rebels
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On-Demand Webinar: Customer Engagement For Rebels

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eBook: How To Create A Customer Experience Board
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eBook: How To Create A Customer Experience Board

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Infographic: How To Overcome Common Contact Centre Struggles
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Infographic: How To Overcome Common Contact Centre Struggles

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Infographic: Employee Engagement In The Contact Centre
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Infographic: Employee Engagement In The Contact Centre

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eBook: The Ultimate Trio Of Contact Centre Triumphs
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eBook: The Ultimate Trio Of Contact Centre Triumphs

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On-Demand Webinar: Customer Experience In The Contact Centre
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On-Demand Webinar: Customer Experience In The Contact Centre

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Infographic: Capturing VoC In The Contact Centre
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Infographic: Capturing VoC In The Contact Centre

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The Role Of Emotion In Customer Engagement
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The Role Of Emotion In Customer Engagement

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Our Technology: Discover
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Our Technology: Discover

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Infographic: 10 Reasons To Rethink Your Survey Strategy
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Infographic: 10 Reasons To Rethink Your Survey Strategy

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Our Technology: Frontline Engagement
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Our Technology: Frontline Engagement

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Getting To Know Us: The Raving Difference
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Getting To Know Us: The Raving Difference

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Our Technology: The Rant & Rave Platform
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Our Technology: The Rant & Rave Platform

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eBook: Exceeding Customers’ Expectations
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eBook: Exceeding Customers’ Expectations

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On-Demand Webinar: Customer Engagement
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On-Demand Webinar: Customer Engagement

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On-Demand Webinar: Customer Satisfaction
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On-Demand Webinar: Customer Satisfaction

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Our Technology: Request A Demo
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Our Technology: Request A Demo

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Infographic: Improve Customer Feedback Response Rates
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Infographic: Improve Customer Feedback Response Rates

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Infographic: The Power Of Mobile In CX
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Infographic: The Power Of Mobile In CX

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Infographic: Capturing VoC At MoT<sup>®</sup>
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Infographic: Capturing VoC At MoT®

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Case Study: HSS Hire
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Case Study: HSS Hire

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Case Study: Scottish Water
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Case Study: Scottish Water

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Case Study: NCS
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Case Study: NCS

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Case Study: DPD
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Case Study: DPD

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Case Study: Affinity Water
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Case Study: Affinity Water

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Case Study: Premier Inn
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Case Study: Premier Inn

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