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Scottish Water used to measure customer satisfaction through lengthy postal surveys – but now, using our feedback solution, customers receive a text, call or email the day after an interaction with the company, asking them to rate their experience and share feedback in their own words.

Download the full case study to find out more.

Download the full case study:
Even though the Fast Feedback solution is clearly impressive, Rant & Rave aren’t complacent with this. They have, and continue to put a massive focus on new innovations, and actively engage us in this process, which highlights that their customer’s needs are at the heart of Rant & Rave’s future.  

Brian Henderson | ‎Customer Experience Team Leader | Scottish Water

Download the full case study to find out how using our technology has helped Scottish Water achieve:

29% decrease in formal complaints
88% Customer Satisfaction score
50% response rates from text messages