By choosing our proactive communication solution, DPD have not only enjoyed an improvement in the service they deliver to their customers, they’ve also enjoyed an increase in the performance of their supplier. In less than three months they had recorded an ROI on the proactive communication service.
They have also recorded a significant reduction in calling cards left to inform customers of a missed delivery. In addition, anecdotal evidence supports a marked improvement in customer experience and improved brand perception. Download the full case study to find out more.