Customer Experience Management | Customer Feedback Management | Business Communication | Rapide - Real-Time Engagement

Inform & Interact allows industry leaders to enhance the customer experience by proactively communicating with their customers and employees in real-time.

• Proactive Communication
• Inform & Interact
• Customer Engagement
• Employee Engagement
• Billing & Collections

Rant & Rave allows industry leaders to capture, understand and react to the pure, untainted opinions of customers and employees at Moments of Truth.

• Fast Feedback
• Rant & Rave
• Capturing Feedback
• Social Media Feedback
• Real-Time Analysis
• Instant Insight
• Immediate Action
• Customer Recovery
• Speech to Insight

Rapide provide customer engagement solutions that drive advocacy to half of the FTSE. Our proactive communication and fast feedback technology lets our clients increase revenue and reduce churn by listening and reacting to the voice of their customers in real-time.

• Executive Team
• Customer Experience Blog
• Our History
• Rapide In The News
• Press Releases
• Contact Us
• Careers

Rapide count over half of the FTSE as clients and work in every major sector. Here are some of our success stories.

• Success Stories
• Industries

Each year we speak at, host and sponsor numerous events. Here are a selection.

• Loyalty World 2012
• Customer Experience in Social Media
• Loyalty World 2011
• The Future of Customer Experience
• European Customer Experience World
• The Future of Customer Service
• The Directors Forum: Voice of the Customer